Return and Refund Policy

Return Policy

At Rathilaya, we strive to provide the highest quality products and services to our customers. Please note that all sales are final. We do not accept returns or exchanges unless the item you purchased is defective or you received an incorrect product.

Defective or Incorrect Products

If you receive a defective or incorrect product, please contact our customer service within 7 days of receiving the item. Provide your order number, details of the product, and the issue encountered. We will respond promptly with instructions on how to proceed.

Return Process for Eligible Items

1. Contact our customer service at support@rathisnaturals.com within 7 days of receiving the product.
2. Provide your order number, a description of the issue, and photographic evidence if applicable.
3. Our team will review your request and, if approved, provide instructions for returning the defective or incorrect item.

Refunds

Upon receipt and inspection of the returned item, we will notify you of the approval or rejection of your refund. If approved, a refund will be processed to your original method of payment within 7-15 business days.

Shipping Costs

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Contact Information

If you have any questions about our return and refund policy, please contact us at support@rathilaya.com.